Information for travellers - #StaySafe

 

If you have  symptoms and believe you need to be evaluated for COVID-19 please call or email to COVID-19 - National Health Number.

(+351) 808 24 24 24 ( option 9 for English)

atendimento@sns24.gov.pt

www.sns24.gov.pt

 


 

       GENERAL RULES

 

Presentation of the EU Covid Digital Certificate or negative test to Covid-19 at:

  • Traveling by air or sea;
  • Bars and Discos;
  • Cultural, sport or corporate events.

The use of a mask is still mandatory on public transport, in concert halls and events, large commercial surfaces, health establishments and services.

 

 Services and information

                · Restaurants and cafes without limitations occupancy limit and without the need of presentation of the EU Covid Digital Certificate or negative tests;
                · Bar and Discos opening. But it's still required to present  of the EU Covid Digital Certificate or negative tests;
                · Cultural equipments without timetable limitations;
                · Sport and Cultural equipments with 75% of the capacity;
                · Sport and Cultural events, weddings and baptisms without limited capacity or timetable;
                · Shops and shopping centres are open are operating at regular hours, without time limitations.     

 

     FOR TRAVELLERS 

 

Due to government measures to prevent the spread of coronavirus, there are many restrictions on schedules, accesses and regular behaviours.

• For those traveling :
      
       - Travelers may request the EU COVID Digital Certificate to facilitate safe and free movement within the European Union, simplifying the travel process upon arrival in the country of destination: www.sns24.gov.pt
       - Mandatory presentation of a RT-PCR test to covid-19 with a negative result, carried out within the last 72h, at the entry of Portugal, by air or sea.
       - Travellers from high-risk countries (more info at www.sef.pt) , in addition to presenting the test with negative result, must complete a 14-day isolation period after entry to mainland Portugal, either at home or at a place determined by Health Authorities.

 

 

 

 

     Tourism Offices

 

Tourist Information Centres

INFOLISBOA

Contact us:
• TEL.: 800 500 503 (Free call in Portugal)

• TEL.: (+351) 210 079 347 (International Calls)

• @: infolisboa@lismarketing.pt

• Monday to friday, from 09:00h > 19:00h.

Tourism Offices - ASK ME LISBOA  Address Timetable
    Week Days Weekend & Holidays
Aeroporto de Lisboa Lisbon International Airport | Lisboa 07:00 > 22:00 07:00 > 22:00
Lisboa Story Centre Praça do Comércio, 78 - 81 | Lisboa 10:00 > 19:00 10:00 > 19:00
Interpretative Center of the History of Cod Terreiro do Paço | Lisboa 10:00 > 19:00 10:00 > 19:00
Centro Tejo Terreiro do Paço | Lisboa 10:00 > 19:00 10:00 > 19:00
Rua Augusta Arch Rua Augusta, 2 | Lisboa 10:00 > 19:00 10:00 > 19:00
Sintra Myths and Legends Praça da República, 23 | Sintra 10:00 > 18:30 10:00 > 18:30
Ask Me Lisboa | Rossio Praça D. Pedro IV (Rossio) | Lisboa 10:00 > 13:00 | 14:00 > 18:00 10:00 > 13:00 | 14:00 > 18:00
Closed on sundays

Ask Me Lisboa | Belém - Jerónimos Monastery

Mosteiro dos Jerónimos - Jardim Vasco da Gama, Belém | Lisboa

10:00 > 13:00 | 14:00 > 18:00

10:00 > 13:00 | 14:00 > 18:00
Open every day, except on fair days (1st and 3rd Sunday of each month)

Ask Me Lisboa | Pilar 7 Bridge Experience

Avenida da Índia, Pilar 7 da Ponte 25 de Abril, | Lisboa 10:00 > 18:00 10:00 > 18:00

Ask Me Lisboa | Cais do Sodré

Praça do Duque de Terceira - Cais do Sodré |  Lisboa

10:00 > 13:00 | 14:00 > 18:00
Closed on mondays

10:00 > 13:00 | 14:00 > 18:00

Ask Me Lisboa | Palácio Foz

Praça dos Restauradores | Lisboa

10:00 > 18:00

10:00 > 18:00

Ask Me Lisboa | Terreiro do Paço

Praça do Comércio | Lisboa 10:00 > 18:00 10:00 > 18:00

Ask Me Arrábida

Travessa Frei Gaspar, 10, 2900-388 | Setúbal 10:00 > 13:00 | 14:00 > 18:00
Closed on mondays
10:00 > 13:00 | 14:00 > 18:00

 

 

 

OTHER USEFUL CONTACTS & SERVICES:

National Emergency Number: 112

Police - Tourism Service
   - Praça dos Restauradores (10:00-18:00): Tel: (+351) 213 421 623
   - Santa Apolónia Train Station - (24h/24h): Tel: (+351) 218 804 030

Fire Service: (+351) 213 422 222

Lisbon Airport (arrivals and departures): Tel: (+351) 218 413 700

Pharmacies - www.farmaciasportuguesas.pt | Tel: (+351) 707 273 273

Embassies - www.embassypages.com/city/lisbon

 

Accommodation

Hotel reopening in Lisboa

See full list

Transports

METRO

- The use of masks is still mandatory on public transport;
- Public transports without occupancy restriction;
- At the pier and on the trains, try to maintain a safe distance whenever possible;
- If you have to make payments, use your bank card.

BUS & TRAM

- The use of masks is still mandatory on public transport;
- Public transports without occupancy restriction.

TRAIN

- The use of masks is still mandatory on public transport;
- Public transports without occupancy restriction;
- At the pier and on the trains, try to maintain a safe distance whenever possible;
- If you have to make payments, use your bank card;
- For further questions, please contact the Customer Assistance line 707 210 220.