Information for travellers - #StaySafe

 

If you have  symptoms and believe you need to be evaluated for COVID-19 please call or email to COVID-19 - National Health Number.

(+351) 808 24 24 24 ( option 9 for English)

atendimento@sns24.gov.pt

www.sns24.gov.pt

 


 

       GENERAL RULES

 

From December 1st

• The use of face masks on Public transports is mandatory.

• Mandatory mask in closed spaces.

• EU Digital Covid Ccertificate required when accessing:
            - Restaurants;
            - Tourist establishments and local accommodation;
            - Events with marked places;
            - Gymnasiums.

• Mandatory negative test (even for vaccinated) when accessing:
            - Visits to homes and patients in health facilities;
            - Large events without marked seats or in improvised venues;
            - Sport events - Outdoor: over 5,000 spectators | Indoor: over 1,000 spectators.

   

 

     FOR TRAVELLERS 

 

Travelers may request the EU COVID Digital Certificate to facilitate safe and free movement within the European Union, simplifying the travel process upon arrival in the country of destination: www.sns24.gov.pt

 

  • Entry into Portugal, whether by air or sea

• Mandatory negative test for all flights arriving in Portugal, even for those who have a digital vaccination certificate, regardless of the point of origin of the flight or the passenger's nationality.

• RT-PCR Test (or similar NAAT test) - 72h before boarding, or Rapid Antigen Test - 48h before boarding.
            (*) Exceptions to COVID tests:
                        - Recovery EU COVID Digital Certificate holders (valid for 180 days) can also present it as proof.
                        - Children aged 12 and under can travel without a certificate or test.

 

 

  • Entry into Portugal by land

All European citizens coming from European Union countries from low or moderate risk countries only need to present EU COVID Digital Certificate  or Recovery EU COVID Digital Certificate.
The remaining citizens must have to present a negative PCR test, carried out in the last 72 hours, or a Rapid Antigen Test carried out in a Certified Laboratory, carried out in the last 48 hours.
Children aged 12 and under can travel without a certificate or test.

 



            Useful links

            Legislation.gov.pt
            OMS – World Health Organization
            DGS – National Health Organization
            Lisbon Airport
            Approved Laboratories
            Authorized vaccines
            EU Digital COVID certificate?
            Reopen Europe
 


 

 

 

     TOURISM OFFICES

 

Tourist Information Centres

INFOLISBOA

Contact us:
• TEL.: 800 500 503 (Free call in Portugal)

• TEL.: (+351) 210 079 347 (International Calls)

• @: infolisboa@lismarketing.pt

• Monday to friday, from 10:00h > 19:00h.

Tourism Offices - ASK ME LISBOA  Address Timetable
    Week Days Weekend & Holidays
Aeroporto de Lisboa Lisbon International Airport | Lisboa 07:00 > 22:00 07:00 > 22:00
Lisboa Story Centre Praça do Comércio, 78 - 81 | Lisboa 10:00 > 19:00 10:00 > 19:00
Interpretative Center of the History of Cod Terreiro do Paço | Lisboa 10:00 > 19:00 10:00 > 19:00
Centro Tejo Terreiro do Paço | Lisboa 10:00 > 19:00 10:00 > 19:00
Rua Augusta Arch Rua Augusta, 2 | Lisboa 10:00 > 19:00 10:00 > 19:00
Sintra Myths and Legends Praça da República, 23 | Sintra 10:00 > 18:30 10:00 > 18:30
Ask Me Lisboa | Rossio Praça D. Pedro IV (Rossio) | Lisboa 10:00 > 13:00 | 14:00 > 18:00 10:00 > 13:00 | 14:00 > 18:00
Closed on sundays

Ask Me Lisboa | Belém - Jerónimos Monastery

Mosteiro dos Jerónimos - Jardim Vasco da Gama, Belém | Lisboa

10:00 > 13:00 | 14:00 > 18:00

10:00 > 13:00 | 14:00 > 18:00
Open every day, except on fair days (1st and 3rd Sunday of each month)

Ask Me Lisboa | Pilar 7 Bridge Experience

Avenida da Índia, Pilar 7 da Ponte 25 de Abril, | Lisboa 10:00 > 18:00 10:00 > 18:00

Ask Me Lisboa | Cais do Sodré

Praça do Duque de Terceira - Cais do Sodré |  Lisboa

10:00 > 13:00 | 14:00 > 18:00
Closed on mondays

10:00 > 13:00 | 14:00 > 18:00

Ask Me Lisboa | Palácio Foz

Praça dos Restauradores | Lisboa

10:00 > 18:00

10:00 > 18:00

Ask Me Lisboa | Terreiro do Paço

Praça do Comércio | Lisboa 10:00 > 18:00 10:00 > 18:00
Ask Me Lisboa | Lisboa Shop Rua do Arsenal, 5 | Lisboa 10:00 > 19:00 10:00 > 19:00
Ask Me Lisboa | Belém Torre de Belém

Jardim Torre de Belém | Lisboa

   09:00 > 13:00 | 14:00 > 18:00

09:00 > 13:00 | 14:00 > 18:00

Ask Me Arrábida

Travessa Frei Gaspar, 10, 2900-388 | Setúbal 10:00 > 13:00 | 14:00 > 18:00
Closed on mondays
10:00 > 13:00 | 14:00 > 18:00

 

 

 

OTHER USEFUL CONTACTS & SERVICES:

National Emergency Number: 112

Police - Tourism Service
   - Praça dos Restauradores (10:00-18:00): Tel: (+351) 213 421 623
   - Santa Apolónia Train Station - (24h/24h): Tel: (+351) 218 804 030

Fire Service: (+351) 213 422 222

Lisbon Airport (arrivals and departures): Tel: (+351) 218 413 700

Pharmacies - www.farmaciasportuguesas.pt | Tel: (+351) 707 273 273

Embassies - www.embassypages.com/city/lisbon

 

Accommodation

Hotel reopening in Lisboa

See full list

 

 

Transports

METRO

- The use of masks is still mandatory on public transport;
- Public transports without occupancy restriction;
- At the pier and on the trains, try to maintain a safe distance whenever possible;
- If you have to make payments, use your bank card.

BUS & TRAM

- The use of masks is mandatory on public transport;
- Public transports without occupancy restriction.

TRAIN

- The use of masks is still mandatory on public transport;
- Public transports without occupancy restriction;
- At the pier and on the trains, try to maintain a safe distance whenever possible;
- If you have to make payments, use your bank card;
- For further questions, please contact the Customer Assistance line 707 210 220.